Privacy Policy

Last updated: May 5, 2025

At KOKANA, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or interact with us.

1.Data Controller

KOKANA operates as a sole proprietor under that trade name, based in Bogotá, Colombia. If you have any questions about this policy, or wish to exercise your data rights, you can contact us at info@kokana.co.

2. Data we collect

We may collect the following personal data when you make a purchase, contact us, or subscribe to our newsletter:

  • Name and surname

  • Shipping address

  • Phone number

  • Email address

  • Order history

  • IP address and device/browser data (via cookies and analytics tools)

We do not collect or store your payment details. All payments are securely processed by Bold, an external payment platform.

3. Purpose of data use

We use your personal data to:

  • Process orders, payments, and shipments.

  • Contact you regarding your purchases.

  • Occasionally send you information about products, events, or promotions, if you have opted in.

  • Improve your browsing experience on our website.

4.Data Sharing

We do not sell or share your personal data with third parties for marketing purposes.

We only share limited information with:

  • Logistics providers (Coordinadora, DHL, UPS, FedEx) to deliver your orders.

  • Payment platforms (Bold) to securely process your purchases.

  • Analytics tools (such as Google Analytics), which collect non-identifiable browsing data to help us understand general user behavior and improve our website. This includes information like device type, pages visited, visit duration, and approximate geographic location. No personal information such as name, email, or address is collected or shared.

All of these providers only access the information strictly necessary to perform their services and are required to treat it confidentially.

5. Cookies

Our website uses cookies and similar technologies to:

  • Facilitate navigation.

  • Remember your preferences.

  • Understand how users interact with our site through analytics tools.

You can configure your browser to block cookies or alert you when cookies are being used.

6. Your rights

You have the right to:

  • Access the personal data we hold about you.

  • Request corrections or updates to your data.

  • Withdraw your consent or request deletion of your data (unless required for legal reasons).

To exercise these rights, email us at info@kokana.co.

7. Data security

We implement appropriate security measures to protect your data from unauthorized access, loss, or alteration. However, no online system is 100% secure, and we cannot guarantee absolute protection.

8. Changes to this policy

We may update this Privacy Policy at any time. The updated version will be published on this page with the corresponding date.