Last updated: May 5, 2025

Welcome to KOKANA. By browsing and using our website www.kokana.co, the customer agrees to the following terms and conditions. Please read them carefully.

1. About Us

KOKANA is a Colombian luxury lingerie brand operated by a sole proprietor. Any questions about these Terms & Conditions, should be addressed to:
Contact: info@kokana.co

2. Products and Orders

By making a purchase on our website, the customer agrees to provide truthful, complete, and up-to-date information.
All prices are listed in Colombian pesos (COP) or in US dollars (USD) for international sales, and include applicable taxes, if any.
Payments are not processed directly through our website. All transactions are managed by Bold, a secure and specialized third-party payment platform. KOKANA does not have access to or store any credit card, debit card, or bank account information.
All products displayed on our website are subject to availability.
Colors may vary slightly from those shown on the screen.
We reserve the right to change product descriptions, pricing, or availability without prior notice.

Product descriptions and images are provided for informational purposes only. Styles, designs, and colors may be subject to change without notice. We cannot guarantee product availability at any time—availability is confirmed only upon receipt of a shipping confirmation email.

KOKANA reserves the right to refuse or cancel any order, restrict access to the website, and limit the quantity of items purchased at our sole discretion, including in cases where misuse or intent to resell is suspected.

3. Payment

All payments are securely processed by Bold, an external payment platform.
KOKANA does not access, collect, or store any payment information such as credit/debit card or bank account details.

4. Intellectual Property

All content on this site — including photos, designs, text, graphics, and logos — belongs to KOKANA and is protected by copyright laws.
No content may be copied, reproduced, or used without written permission.

5. Limitation of Liability

KOKANA is not liable for:

• Delays or issues such as additional shipping costs, damaged, stolen, or lost packages caused by shipping providers, and is not a reason for reimbursement.
• Duties, taxes, or other import fees charged at customs for international orders.
• Misuse of products after delivery.
• Shipping costs for any exchange or return of a product are the responsibility of the customer, unless the item is returned or exchanged due to a warranty issue.
• Temporary website downtime or technical errors.
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6. Data Protection

Your personal data is handled confidentially and in accordance with our Privacy Policy.
We do not collect any payment information.
We use tools such as Google Analytics to understand general browsing behavior without personally identifying users.

7. Modifications

KOKANA reserves the right to modify these Terms and Conditions at any time.
Any changes will be published on this page along with the corresponding update date.

8.Website Security and Disclaimer of Liability

While we take reasonable precautions to maintain the security and functionality of our website, KOKANA does not guarantee that the site will be free from errors, viruses, cyberattacks, or other harmful components. By using this website, you acknowledge that you do so at your own risk.

KOKANA shall not be held liable for any damage, loss of data, system failure, unauthorized access, or any other consequences that may result from the use of our website, including but not limited to issues caused by third-party attacks or technical vulnerabilities.

Any changes will be published on this page along with the corresponding update date.

9. Personal and Non-Commercial Use Only

The materials contained on this site are intended for private, personal, and non-commercial use only. You are strictly prohibited from reselling any merchandise purchased through this website or using the site and its contents for any commercial or otherwise non-personal purposes.